Refund Policy
Last updated: November 1, 2026
You can cancel your Zaprep subscription at any time. You keep access until the end of the period you have paid for, and you are not charged again. We do not refund partial periods, but we always refund billing errors in full.
1. Cancelling your subscription
Cancel any time from Settings → Billing in your Zaprep dashboard. Your paid plan stays active until the end of the current billing period, then your workspace moves to the Free plan. Your automations, contacts and settings are kept.
2. Refunds for unused time
Paid plans are billed monthly in advance. We do not issue refunds or credits for partial months, unused time, or plan downgrades, unless the law in your country requires it.
3. Billing errors
If something went wrong with a charge, we refund the incorrect amount in full. This includes:
- You were charged twice for the same period.
- You were charged after you cancelled.
- You were charged a different amount than the price shown when you subscribed.
4. Free plan
The Free plan costs $0 and never asks for a card, so there is nothing to refund.
5. AppSumo lifetime deals
Lifetime deals bought on AppSumo are refunded by AppSumo under AppSumo's own refund policy. Request those refunds from your AppSumo account. When AppSumo refunds a licence, the workspace that used it moves to the Free plan.
6. Price changes
If we change the price of your plan, we tell you at least 30 days before the new price applies. You can cancel before then and you will not be charged the new price.
7. How to request a refund
Email support@zaprep.com with:
- The email address on your Zaprep account.
- The date and amount of the charge, or the invoice number.
- What went wrong.
We reply within 2 business days. Approved refunds go back to the original payment method. When the money shows up depends on your bank or card issuer.